I – Important Information and Who we are

National Finance Co. SAOG (“National Finance”; “we”; “us”; “our”) is established under the laws of the Sultanate of Oman and has its registered office at Airport Heights, Muscat- Sultanate of Oman and is licensed and regulated by the Central Bank of Oman.

This Privacy Policy describes how National Finance may Process your Personal Data including the data that you provide when you access and use of our mobile application (“App”):

National Finance Co. SAOG is committed to the protection of Personal Data provided by the App users (“you”; “your”; “yours”) to us.

We are the Controller in relation to your Personal Data. If you have any questions about how we use your Personal Data, you can contact us by email at: info@nationalfinance.co.om or by phone on +968 2447 0000.

II. Definitions

“Controller” means person who determines the purposes and means of Processing Personal Data and performs such Processing by themselves or entrusts it to others.

“Data Protection Law” means all data protection and privacy laws applicable to the Processing of Personal Data under this Privacy Policy, including the Oman Sultani Decree No. 6/2022 Promulgating the Personal Data Protection Law (as amended from time to time).

“Personal Data” means data that makes a natural person identified or identifiable directly or indirectly, by reference to one or more identifier(s), such as a name, an identification number, online identifier data or location data, or by reference to one or more element(s) specific to his genetic, physical, mental, physiological, social, cultural or economic.

“Processing” means an operation or set of operations performed on Personal Data, including collecting, recording, analysing, organizing, storing, adapting, altering, retrieving, reviewing, formatting, combining, blocking, erasing, cancelling or disclosing it by transmission, dissemination, transfer, forwarding or making it available otherwise.

III – Collection of Personal Data

We collect data directly from you as our customer or prospective customer.

In certain circumstances we may collect information from you about individuals who do not have a direct relationship with us. This may happen, for instance, when you provide us with information about:

• Representative(s) of a corporate client;
• Shareholder(s)/Director(s) of a corporate client;
• Legal representatives (power of attorney) of a client;
• Ultimate beneficial owners;
• Successors and right holders;
• Co-borrowers / guarantors;
• Beneficiaries of your payment transactions;
• Landlords;
• Reference contacts provided in the application form by our (prospective) customer.

When you provide us with third party Personal Data (included but not limited to those listed above) you are responsible for ensuring that such third party has received this Privacy Policy and understands how we will use their Personal Data.

IV – What Personal Data we collect from you

Personal Data includes information that we collect and Process about you depending on the products or services you obtain or receive. Typically, we Process the following information:

You provide us with the following categories of information about yourself:

• Personal details: title, name, previous names, nationality, photograph (including access to your media and photos library on the device supporting the App), gender, date and place of birth.
• Contact: email address, residential or business address and contact telephone number.
• Identity: National ID number, Resident ID, passport and similar documentation.
• Phone Number/Mobile Number: Your Phone Number/Mobile Number is collected and used to authenticate you on the app and show all the relevant information about your personal relationship with us.
• Identity verification data: for our electronic services we require at least two forms of evidence to verify your identity which may include: your registered mobile number, registered email address, facial recognition through pictures of you, fingerprint, recording of your voice and a video call.
• Financial information: your bank account number, statement of account, financial history and authentication-related information.
• Economic, financial and residency information: income and other revenues, the value of your assets and your country of residence.
• Education and Employment related data: level of education, employment, employer’s name and remuneration.
• Log-in information: in connection with our account sign-in facilities, including your log-in, username and encrypted password details.
• Correspondence: information you give to us by filling in any of our forms or by communicating with us, whether face-to-face, by phone, email, online or otherwise.
• Marketing: details of any marketing preferences we receive from you.
• Device location: geo-localisation of the device supporting the App.

Protecting the safety of children when they use the Internet is important to us. Our App is intended for use only by persons who are at least 18 years of age.

We automatically collect the following when you use our App:

• Technical information, such as your device ID, Mobile and NID Card number.
• Networks and connections, when you interact with us and the people and groups that you are connected to (for example, through social media).

We also collect information about you from the following sources:

• Credit information agencies and fraud prevention agencies;
• People appointed to act on your behalf;
• Third party providers and partners to help us improve the Personal Data we hold and to provide more relevant and interesting products and services to you;
• Criminal record checks from organizations authorized to provide this data;
• Debt recovery agencies;
• Advertisers and social media partners may share technical information and information about your visits with them including your experiences or interactions with them;
• Databases made available by official authorities and government authorized sources to update/verify your documents; and
• Publicly available sources.

V – How we use your Personal Data

• to create your account on our app;
• to identify you when you sign-in to your account;
• to provide you with our services (including processing your application for a new loan and initiating a service request through the App);
• to understand how you use and interact with our services;
• to administer and improve the design and functionality of our App for a better customer experience;
• to contact you if you have asked us to do so including to resolve troubleshooting problems and helping with any issues concerning our App;
• for credit reporting, verification and risk management purposes, including detection of fraud, money laundering and other crimes (such as identity theft);
• to recover debt and exercise other rights we have under any agreement with you as well as to protect ourselves against harm to our rights and interests in property;
• to comply with laws and regulations that apply to us and to co-operate with regulators and law enforcement organizations to prevent illegal activities being committed over our network;
• to personalize the marketing messages, we send directly to you (after the marketing or promotional campaign we regularly conduct) when you show interest in our services;
• to maintain your login location activities for security purposes;
• to provide you with the location of National Finance nearest branch;
• to establish, exercise or defend our legal rights; and
• to contact you for your opinions about our services including through surveys and other market research.

VI. Who we share your Personal Data with

our authorized employees (on a need-to-know basis) who are trained in the proper handling of Personal Data. Employees who violate our Privacy Policy will be subject to our normal disciplinary Process;

third party agents, contractors or service providers (including their sub-contractors) who provide administrative, telecommunications, computer and other data mining and Processing services who we have non-disclosure agreements with. We will strive at all times to ensure that your Personal Data is kept confidential and secure in accordance with this Privacy Policy and any applicable Personal Data Protection Law in addition to any other applicable law that might be issued from time to time;

reputable reference sources and clearinghouse service providers for the purposes of credit reporting, verification and risk management;

analytics providers that assist us in the optimization of our App including by measuring the performance of our online campaigns and analysing our App activity;

social media companies so they can display messages to you about our products and services or make sure you do not get irrelevant messages;

law enforcement authorities, government bodies, courts, dispute resolution bodies, regulators, auditors and any party appointed by our regulators to conduct investigations or audits of our activities;

other third parties where we have obtained your express consent to do so; and

third parties, where we are required to do so by a court order or where we are under a duty to disclose or share your Personal Data to comply with (and/or where we believe we are under a duty to comply with) any legal obligation.

We will not share any Personal Data with any external organization unless:

• we have previously informed you that we may disclose your Personal Data with third parties;
• we have stated such disclosure in our agreement with you;
• you have provided your express consent; or
• we are required by law to do so.

VII – Where we store your Personal Data

We are headquartered in Muscat in the Sultanate of Oman. We store your Personal Data on our servers and in our premises in Oman.

We may transfer your Personal Data to other countries where we or our service providers maintain operations. When we do this, we will ensure it has an appropriate level of protection and that the transfer is lawful.

You can obtain more details of the protection given to your Personal Data when it is transferred by contacting us.

VIII – How we protect your Personal Data

We maintain physical, electronic, and procedural safeguards to protect your Personal Data that comply with local laws and regulations. We use a range of measures to keep your Personal Data secure and protected against unlawful Processing, accidental loss, destruction and damage. When we use external service providers, we require them to provide the same standards of data protection as we do. While we take utmost care to protect your Personal Data transmitted through these means, we are not responsible or liable for any privacy breaches occurring due to reasons beyond our control.

We reserve the right to monitor user and network traffic for security purposes and prevent any unauthorized attempts to tamper with our App or cause damage to our property.

Our App may, from time to time, contain links to external sites. If you follow a link to any of these sites, please note that these sites have their own privacy policies. Please check these policies before you submit any Personal Data to these sites. We are not responsible for the privacy policies or the content of such sites.

IX – How long we keep your Personal Data for

We do not keep your Personal Data for any period longer than is necessary for the purpose for which your Personal Data was collected, Processed, required by law or where we may need it for our legitimate purposes such as maintaining records for analysis or audit purposes, responding to queries or complaints, monitoring fraud, defending or taking legal action and responding to requests from regulators.

If you opt out from receiving marketing communications or object to any other Processing of your Personal Data, we may keep a record of your objection to ensure that we continue to respect your wishes and do not contact you further.

XI – Your Rights

In certain circumstances, you have the right to:

• cancel your consent to the Processing of your Personal Data, without prejudice to the Processing made prior to cancellation;
• request to amend, update or block your Personal Data;
• obtain a copy of your Processed Personal Data;
• transfer your Personal Data to another Controller;
• request erasure of your Personal Data, unless the Processing is necessary for national storage and documentation purposes; and
• be notified of any hacking or infringement of your Personal Data, and of the actions that have been taken in this regard.

You may file a complaint with the Omani Ministry of Transport, Communications and Information Technology. If you believe or considers that our Processing of your Personal Data is not in conformity with the Data Protection Law.

XII - Our Use of Cookies

When you use the App, we may use cookies to collect information and store your preferences. We may use the information for security purpose, to facilitate navigation, to display information more effectively, and to personalize your experience while using the App, as well as for mobile tracking and marketing purposes. We may recognize your device to assist with your use of the App. We may also gather statistical information about the usage of our App, for security, fraud prevention and marketing purposes, and to continually improve the design and functionality and understand how our App is used and to assist us with resolving questions you may have regarding the App. Cookies further may allow us to select which of our advertisements or offers are most likely to appeal to you and display them while you are using the App. We may also use cookies in mobile advertising to track responses to advertisements and to measure the success of our marketing campaigns. You note that cookies do not capture any information that can personally identify you. The information we gather helps us improve your user experience and may include (without limitation): time and duration of your use of our App and pages you viewed while using our App.

We reserve the right to amend this Privacy Policy or update it. Where a major change is made, our customers will be informed by e-mail notification or through a notice on our App. You bear the responsibility to ensure that you have read the changes or updates.

Terms and Conditions of Use for National Finance Application

By downloading and using the Application (defined below), you agree to comply with these terms and conditions of use, the Privacy Policy and any other documents that may be published from time to time. These terms and conditions below shall be in addition to and not in derogation of other terms and conditions of any account or any other Mobile Services offered by the National Finance (“we”, “us”, “our”, “ours”) and/or such other terms and conditions as may be specified by National Finance.

The following are the terms and conditions of use of the Application (“Terms of Use”). These Terms of Use, which may be amended from time to time, shall apply to any person (referred to herein as “you”) who accesses or uses any feature of the Application. If you do not agree to these Terms of Use, you shall not download, install, copy, or otherwise use the Application.

1. Definition

Application or App means the mobile application offered by National Finance to be used on mobile phones, tablets or other mobile devices that is accessible for download via App stores.

2. Mobile Service

The National Finance Application is a Mobile Service intended to provide customers with the information on their loans and products offered by National Finance. The Mobile Service also allows you to submit requests for new loans, update contact details, register for any new products or services, view statements, and submit requests for transactions.

3. Consent to terms and conditions

By downloading, installing, and/or using the Application, you accept and agree to be bound by these Terms of Use and the Privacy Policy, without any limitation or qualification.

National Finance may change or amend these Terms of Use at any time by posting the revised Terms of Use on the Application or on the National Finance website.

4. Access and Use

• Access to the Application and Mobile Services may be restricted or unavailable at times due to maintenance or technical issues.
• National Finance does not guarantee that access to the Application or Mobile Services will be uninterrupted or error-free.
• You are responsible for obtaining access to the Application and Mobile Services, including any internet service provider fees and/or charges that you may incur.
• You must not attempt to gain unauthorized access to the Application or Mobile Services or to any other systems or networks connected to the Application or Mobile Services.
• You must not interfere with the operation of the Application or Mobile Services, including by introducing viruses, worms, or other harmful code.

5. Disclaimer

The Application and Mobile Services are provided on an “as is” and “as available” basis. National Finance does not guarantee that the Application or Mobile Services will meet your requirements, be uninterrupted, secure, or error-free, or that any defects or errors will be corrected. National Finance is not responsible for any loss or damage resulting from your use of the Application or Mobile Services, including, without limitation, any loss of data, loss of profits, or other consequential loss.

6. Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of the Sultanate of Oman. Any dispute arising out of or in connection with these Terms of Use shall be submitted to the courts of the Sultanate of Oman.