Customer Happiness charter
At National Finance, our customers are at the heart of everything we do. We are dedicated to delivering the best service experience and promise to uphold courtesy, ownership, and clarity in all our interactions with you.
Our Charter Includes:
- Actively listening to fully grasp your concerns
- Taking full responsibility for your inquiry
- Clearly conveying the outcome of your request
Here’s how you can reach us
Message us on 92576777
- Select your preferred language
- Choose new or existing customer
- Provide full name
- Select Inquiry or Complaint
Call Centre
Call us at +968 2447 0000
Sunday to Thursday, 7:30 AM – 8:00 PM
Send us your thoughts at:
Info@nationalfinance.co.om
Branch Visit
Visit the nearest branch to you.
All branches: 7:30 AM – 4:00 PM
Wattayah & Athaiba: 8:00 AM – 7:00 PM
Website
You can contact us through our website here.
How long will it take?
We aim to address your inquiry promptly. Requests involving third-party entities may take up to 5 working days or longer.
Next Steps:
A representative will review your complaint and provide a reference number. Use this when following up.
How can you help?
Please provide the following for faster resolution:
- Lease number
- National ID
- Complete details of your concern
- Date and time of the issue
Struggling Financially?
We understand that circumstances can change. If you’re struggling, please contact us for tailored solutions.
If unsatisfied with our resolution process, you may contact our CEO here or refer your complaint to the Central Bank of Oman:
Email: CSO@cbo.gov.om
Phone: +968 24777777
